Success Stories

Challenge
A top telecom operator required an integrated IT and business process framework to support rapid digital transformation. Disjointed processes were hindering change management, software delivery, and customer experience.

Approach
A comprehensive IT process framework aligned with ITIL and SIAM was developed, with a specific focus on SDLC, change and incident management. Using ARIS tool and eTOM as reference framework, detailed process design and optimization were performed, covering customer experience management, enterprise architecture, and transitional architecture definition.

Results

• Unified IT process framework increasing efficiency and governance.
• Faster, more reliable change management and software delivery.
• Enhanced customer experience through integrated business and IT transformation.

Challenge
A fintech leader needed to evaluate its current trading platform and design a scalable SaaS-based Forex solution that could be offered in a white label model, while meeting future market and compliance requirements.

Approach
A multidisciplinary team evaluated the as-is platform and designed the target solution. Structured discovery sessions defined to-be processes, platform architecture, and operating models, ensuring white label flexibility.

Results

• A robust blueprint for a next-generation white label SaaS Forex trading platform.
• Clear governance and coordination model for cross-functional teams.
• Accelerated time-to-market readiness for platform modernization.

Challenge
A leading bank needed to modernize its BPM system, integrate customer experience management, and prepare for core banking system replacement. Existing BPM tooling lacked integration and advanced reporting.

Approach
Using ARIS, customized reporting was implemented, with integration to HR systems and an improved BPM governance framework. To-be processes were defined to support the new core banking implementation, following a BPM-CXM convergence approach.

Results

• Improved process transparency and governance across business units.
• Smooth transition to a new core banking system with optimized to-be processes.
• Enhanced BPM system with seamless tool integrations and tailored reporting.

Challenge
A leading financial institution faced operational risks and inefficiencies in Anti-Money Laundering (AML) and card termination processes, with fragmented workflows across the group.

Approach
An open-source BPM solution was implemented to conduct business process discovery, analysis, and redesign. Core processes were redefined and automated, embedding compliance requirements and improving operational resilience across multiple business units.

Results

• Improved AML compliance and risk control.
• Reduced turnaround time and overall process cost for card termination processes.
• Enterprise-wide BPM system enabling standardization and automation across the group.

Challenge
A global oil and gas company needed to optimize complex refinery operations and support intelligent oil field management for drilling and production activities.

Approach
ARIS was used to analyze and optimize refinery processes (time, cost, and organizational unit perspectives). Real-time solutions were designed and implemented to enable intelligent operations in drilling and production.

Results

• Significant cost and time savings in refinery operations.
• Increased efficiency and safety in drilling and production.
• A scalable BPM-based framework supporting digital oil field initiatives.

Challenge
A fast-growing SaaS provider lacked a structured methodology for aligning business process management initiatives with customer experience.

Approach
A BPM-CXM convergence methodology was implemented using ARIS, linking strategy with operational processes and customer journeys. Core business processes were analyzed and redesigned to better support the customer journey landscape and product delivery, with a focus on the quote-to-cash processes.

Results

• Clear BPM framework enabling scalability and agility.
• Redesigned quote-to-cash processes to achieve faster order fulfillment and improved cash flow.
• Enhanced ability to design customer-centric services, including identifying which internal process changes would impact specific customer journeys, and how.

Challenge
A major European local government with multiple subsidiaries needed to align its strategic objectives with business processes and IT infrastructure. Payment collection inefficiencies were impacting financial stability and citizen satisfaction.

Approach
A comprehensive BPM methodology and governance framework were established, deploying ARIS as the central BPM platform. The project covered enterprise-wide process discovery, design, and analysis, with focus on the end-to-end payment collection process across subsidiaries.

Results

• Fully aligned corporate strategy, business processes, and IT systems across all subsidiaries.
• Streamlined payment collection, improving compliance and revenue assurance.
• A scalable BPM system, providing transparency and process ownership across the organization.